Get Free Wi-Fi

Of course, you’ll want to provide input on the site design, so we put the transmitters in the spots that maximize utility to visitors. We’ll then need access to the site for installation/service, electricity (Wi-Fi routers use about as much power as a light bulb) and a data line. You’ll be asked to help generate awareness and promote the system in your community. We’ll provide weather-proof “Free Wi-Fi” signs that are compliant with all park and applicable government regulations for you to post within designate hotspots.

Our standard agreement guarantees an initial term of five years, with extensions granted based on mutually agreed upon performance levels. We are 100% responsible for network maintenance and functionality during that period.

We will oversee the installation of the system from start to finish using our internal team or a licensed, local subcontractor. All installation specialists are fully insured and will meet any other requirements you have.

Installation is typically one to two days.

We’ll perform a site survey to identify the areas where demand for connectivity is likely highest. Once we’ve collaboratively identified the best locations to maximize the visitor benefit, we typically mount the transmitters on existing infrastructure—light poles, buildings, parking structures, etc. — that have access to power and are, ideally, 15’ off the ground.

Providing specific coverage areas typically creates the best solution for most sites. The ideal locations are where there’s a high concentration of pedestrian traffic and where people are likely to stay for a while, such as a visitor center, beach, playground, day-use or concession area.

Carrier-grade, commercial Wi-Fi has a limited range, typically no more than several hundred feet. We can extend the range significantly by adding multiple transmitters (commonly known as access points or APs), linked together to form a continuous “mesh” network.

With the exception of electricity and a broadband connection, all services are provided for free to qualified partners.

No! (Please note that our system provides flexibility to add and process fees, as well as limit session time, duration, data use and quantity. However, we believe that access to connectivity should be a free service.)

Our systems are primarily supported by park-appropriate sponsors. In addition, communications service providers may utilize our systems to extend/enhance coverage.

Simple, Wi-Fi is free and cellular data plans are expensive. Recent research shows that:
28% of cellular customers pay overages for exceeding their data plans
Roughly 70% of mobile users are interested in moving to Wi-Fi-only plans.
90% of tablets are Wi-Fi-only and can’t access cellular networks.

Yes! There are multiple options to provide internet access, both wired and wireless. (We’ve used satellite broadband successfully in many parks.) Each has discrete advantages. Let’s discuss!

Yes, we can absolutely use an existing circuit! As long as there is sufficient bandwidth.

Yes! We set up a V-LAN [Virtual Local Area Network] for you. VLANing provides secure isolation of one set of data from another. It is well established, used by all major corporations and provides the same security as physical isolation.

We secure all of our networks using WPA2 encryption. The full system loop is anonymous and data transferred is encrypted. We also have/follow these security protocols/abilities:
• 802.11x network access control for user-based authentication
• MAC blacklisting/whitelisting capacity
• Virtual network isolation with multiple SSIDs or VLANs
• Wireless Intrusion Prevention with automatic containment of rogue SSIDs
• User authentication against customer on-premises
• RADIUS or Active Directory server
• No Individually Identifiable Health Information (IIHI) network storage

Yes! We appreciate that parks offer safe, family-centric environments and aim to perpetuate that digitally. For that reason, we filter generally objectionable content (i.e. adult-themed content). We’ll work with you, as the host, to customize our filter sets to include any sites deemed inappropriate.

Of course! We designed our user experience so that you’re able to publish content that is important to your constituents on the landing page. You can also highlight your own initiatives and/or local sponsors.

We work with our park partners to customize the user experience, so you can include links to any content you’d like to share with your visitors.

We do not collect personally identifiable user information unless mutually agreed upon for specific initiatives. The following lists the background transmitted data that is available to network managers, park officials (and others as permitted) for view/analysis.
• Specific device MAC address (unique, anonymous identifier)
• Manufacturer and operating system (OS) by device
• Event log entries for the client (sites, data, duration)
• Packet capture for all traffic (effectively, where on the network the client went)

We strive to ensure that visitors have access whenever they visit and have a network uptime (excluding ISP outages) that exceeds 98%. Our guest authentication rate exceeds 99%, and fewer than 1% of authentications require support services. We resolve 90% of non-outage support requests on the first call. Network outages do occur and we are committed to resolve them as soon as possible. We resolve 90% of network case resolutions within 36 hours. While outages from equipment failure are rare, we typically resolve them within 96 hours, including technician dispatch, approvals, and equipment shipping.